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SetuplyApr 2, 2024 1:00:00 PM2 min read

The Top 5 Client Experience Conferences You Won’t Want to Miss

Delivering exceptional client experiences is no longer a nice-to-have — it’s the key to success. Whether you’re a seasoned professional or just starting to dip your toes into this world, client experience conferences can offer you insights and inspiration to take your strategies to the next level.

Check out this curated list of industry conferences, each of which offers its own unique perspectives and opportunities to enhance your customer experience journey. One of the big focuses across the board for these 2024 conferences: leveraging the power of AI.



Date: May 6-8, 2024

Location: Orlando, Florida

Hosted by the Technology Services Industry Association, TSIA World INTERACT is a premier conference designed for technology and service leaders looking to drive innovation and excellence in the customer lifecycle. From reducing operational costs that don’t cut into productivity to identifying where there are opportunities for revenue growth, this event provides a deep analysis of how AI is supporting better experiences for stakeholders.


#2: Salesforce Connections

Date: May 22-23, 2024

Location: Chicago, Illinois

For anyone looking to unlock the full potential of customer relationship management, Salesforce Connections is a must-attend event. Alongside new Salesforce innovations, you’ll have the opportunity to hear from industry leaders about how to leverage AI and data-driven insights to drive efficiency, deepen personalization, and provide customers with epic experiences that ultimately boost loyalty.


#3: Forrester’s CX Summit North America

Date: June 17-20, 2024

Location: Nashville, Tennessee

Forrester’s CX Summit North America brings together strategists, marketers, and product leaders to explore the latest customer experience trends, technologies, and strategies. Dive into the ways AI-powered digital experiences can impact customer outcomes, while attending speaker sessions on how to forge boundless experiences with the power of AI and humans. It’s these kinds of customer-centric conversations that can help drive business growth.


#4: Setuply’s Onboarding World

Date: October 2-4, 2024

Location: Boston, Massachusetts

Hosted by Setuply, Onboarding World is the ultimate conference for professionals involved in customer onboarding and implementation. From interactive workshops, to insightful presentations, to networking opportunities, the event will equip you with the tools and knowledge to ensure successful onboarding experiences that drive user adoption and satisfaction. That includes practical applications of AI in onboarding and customer success, as well as how to reduce churn, boost team satisfaction, and more.


#5: ChurnZero’s ZERO-IN

Date: October 16-17, 2024

Location: Washington, D.C.

At ChurnZero’s ZERO-IN conference, the focus is all things customer retention and churn mitigation. Customer success professionals can attend practical workshops, hear real-world case studies, and engage in meaningful conversations with industry leaders to help spearhead initiatives for optimizing customer experience processes and results.

Attending client experience conferences is one of the best ways to drive meaningful change in today’s customer-centric business landscape. These top industry conferences offer unparalleled opportunities to learn, connect and grow. Don’t miss out on the chance to elevate your efforts and transform your business for success!