HCM client onboarding
Why the client onboarding experience is critical in human capital management
The onboarding experience is that initial gateway into an enduring partnership between human capital management (HCM) providers and clients. It’s where trust is established, and it decides how quickly the client can start to realize value from their new HCM software investment. Done right, the HCM client onboarding process helps ensure that clients are set up for success, that user adoption is high, and that the provider-client relationship endures.
Key challenges in delivering a frictionless onboarding experience
- Having to source historical information across various vendors and formats
- Transferring sensitive employee data that needs stay protected in transit
- Maintaining client engagement throughout every step of the onboarding process
- Having to get buy-in from a client workforce that is naturally resistant to change
Why investing in a client onboarding solution makes sense
HCM client onboarding is a delicate dance between coordination and clarity. With a client onboarding solution, you have the tools and features to achieve this balance. Automation significantly reduces the time and resources it takes to onboard new clients, while supporting collaboration that further minimizes the potential for errors or delays. HCM clients, meanwhile, can quickly and effectively integrate your solution into their operations, realizing its full value in less time. When your clients realize value faster, everyone wins.
