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Make Summer the Season For Learning & Growth
As August draws to a close, client management professionals have a unique window of opportunity. ...
Post-Rollout Success: Keep the Momentum Going After Client Launch
The post-rollout phase is where the foundation built during implementation is tested, refined, and ...
Closing the Gap Between Promised Value to B2B Customers and Delivered Results
B2B customer onboarding has made impressive strides. Many organizations have moved beyond basic ...
Start the Clock: How Timelines Keep Client Projects Moving
Every client project needs a clear start. Not just a kickoff email, but actual dates on the ...
Smoothing Over the Implementation to Customer Success Handoff
The passing of the baton from implementation to customer success is a key transition point in the ...
Are You Getting Paid For All the Client Services You're Delivering?
Managing client projects is anything but static. Scope creep, urgent requests, and evolving client ...